Images in PDF Reports Not Loading and Showing Broken Image Icons

Incident Report for Fulcrum

Resolved

The issue affecting images in the reports has been resolved. Reports containing images are now generating and displaying the images as expected.
Posted Oct 25, 2026 - 19:43 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 25, 2026 - 18:30 EDT

Update

We are continuing to investigate this issue.
Posted Oct 25, 2026 - 18:10 EDT

Investigating

The photos are displaying correctly in the Fulcrum app, but they do not appear in the generated PDF reports and instead appear as broken images.
Posted Oct 25, 2026 - 18:09 EDT
This incident affected: Fulcrum (United States) (Web) and Fulcrum (Australia) (Web).
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