The earlier issue caused by a third-party provider has been resolved for Fulcrum.
All Fulcrum services are operating normally. While our provider continues working on parts of their system that do not impact Fulcrum, there is no remaining effect on our platform or customer experience.
We will continue to monitor, but no further impact is expected.
Thank you for your patience.
Posted Feb 10, 2026 - 21:58 EST
Update
Our third-party provider is still working to fully resolve an issue that is slowing down how quickly recent changes take effect.
At this time, existing services continue to work normally.
The provider is making careful progress to restore normal speed and avoid further disruption. Full recovery is expected within the next few hours.
We are closely monitoring the situation and will share updates as soon as more information is available.
Posted Feb 10, 2026 - 18:13 EST
Monitoring
Our third-party provider, Amazon CloudFront, has confirmed full recovery from the DNS resolution errors that were previously impacting services.
At this time, core functionality has stabilized. However, customers may still experience delays.
The provider is actively working to fully restore normal change propagation speeds. We are continuing to monitor the situation closely.
Thank you for your patience while this was being resolved.
Next Update: Within 60 minutes or sooner if there are significant changes.
Posted Feb 10, 2026 - 17:40 EST
Investigating
We are currently experiencing a service degradation due to an ongoing issue with a third-party provider, Amazon CloudFront. This may result in intermittent errors, slower load times, or occasional access issues for some customers.
Our provider has identified the root cause and is actively implementing mitigations. Early signs of recovery have been reported, and progress toward full resolution is ongoing.
While mitigation is in progress, retrying a request may succeed if you encounter an error.
We are actively monitoring the situation and will share updates as more information becomes available.
Next Update: Within 60 minutes or sooner if there are significant changes.
Posted Feb 10, 2026 - 17:00 EST
This incident affected: Fulcrum (United States) (Web, Query Service, 3rd Party Services), Fulcrum (Australia) (Web, Query Service, 3rd Party Services), Fulcrum (European Union) (Query Service, Web, 3rd Party Services), and Fulcrum (Canada) (Web, Query Service, 3rd Party Services).